This was such an amazing piece! My main ethical dilemma with AI and the shopping experience is how it strips away individuality. Companies like Amazon, for example, design their marketplaces to keep customers engaged for as long as possible. Their algorithms often prioritize expensive options or subtly nudge consumers toward spending more, making it difficult to feel like our decisions are truly our own.
As you pointed out, decisions made far removed from consumers trickle down to affect us profoundly, often without our awareness. With AI shaping not only what we see but how we evaluate it, the balance between personalization and manipulation feels increasingly blurred. How can companies ensure they respect individuality while maximizing profits?
Thanks so much! And I’m obsessed with AI and how to use to improve consumer experiences.
This was such an amazing piece! My main ethical dilemma with AI and the shopping experience is how it strips away individuality. Companies like Amazon, for example, design their marketplaces to keep customers engaged for as long as possible. Their algorithms often prioritize expensive options or subtly nudge consumers toward spending more, making it difficult to feel like our decisions are truly our own.
As you pointed out, decisions made far removed from consumers trickle down to affect us profoundly, often without our awareness. With AI shaping not only what we see but how we evaluate it, the balance between personalization and manipulation feels increasingly blurred. How can companies ensure they respect individuality while maximizing profits?